Warranty-Return Policy

For warranty claims, please contact your local distribution center/store where the part/unit was purchased OR Sean Robinson, sean.robinson@cccparts.com at the Tulsa distribution center for assistance.

Please have the following information available in order to expedite the claim process:

  1. A copy of your INVOICE or the INVOICE NUMBER for the product(s) you are claiming
  2. The Installation date of the product(s) you are claiming
  3. The failure date of the product(s) you are claiming
  4. The nature of the defect of the product(s) you are claiming

PLEASE NOTE:

  • Depending on the manufacturer and the nature of the claim, additional information may be required
  • All warranty claims will be subject to approval by the manufacturer from which the part/unit was purchased from CCC Parts Company.
  • In the event the seller prevails in any action to enforce the terms hereof, the purchaser agrees to pay all attorney fees and court costs.

Contact:

  1. The local distribution center where the item(s) were purchased
  2. OR
  3. Contact Sean Robinson
    Phone: 918-832-7511
    Fax: 918-832-7517
    Email: sean.robinson@cccparts.com

Warranty Repair Procedures

24-month Standard Warranty

  1. In the event of a possible warranty, the customer will be directed to an OE dealership to begin the evaluation process.
    • If the customer contacts CCC first, the customer should be directed to one of CCC’s large rebuilders or an O.E. dealership; whichever is closest.
  2. The dealership/rebuilder will contact Eaton Real Time Warranty for assistance with the analysis.
    • If the customer contacts CCC first, the customer should be directed to one of CCC’s large rebuilders or an O.E. dealership; whichever is closest.
    • The dealership/rebuilder will repair or replace the unit accordingly and bill the customer for the repair.
  3. The customer will then submit the warranty claim documents to the location from which the unit was purchased for processing. We will need the VGT#, a copy of the invoice/work order from the OE/rebuilder and a copy of the original retail sales invoice showing the original date of sale.
    • If that location is not a PDC, they will then submit the claim to their servicing PDC for processing.
    • B. The servicing PDC will create a Type 42, log it on TPWeb and submit the claim with all documents to Sean Robinson at the Tulsa PDC for processing. Sean will forward all documents to Eaton for processing.
    • C. When credit is received, Sean will forward that information back to the PDC. The type 42 can them be closed and credit issued to the customer. The PDC will also send the credit with corresponding Type 42 to vendor credits and Chris Densmore to be received.

    Note** Labor credit to customer will be issued as an “OSP” using HFTRANSMISSION as the part # and LABOR as the description. Cost and selling price will be the same.

Note **
Labor credit to customer will be issued as an “OSP” using HFTRANSMISSION as the part # and LABOR as the description. Cost and selling price will be the same.

CONTACT INFORMATION:

Email: Sean Robinson
Phone # (918) 838-9797
Email: Chris Densmore
Phone # (918) 838-9797
Eaton Warranty Rep.
Email: Don Sagers
Phone # (269) 342-3328

Clutches are covered under our "In-House Warranty" program at replacement cost if they are determined to be a warrantable failure.

Refer to Failure Analysis Guide (CLTS1271) when possible to help determine whether or not it is a warrantable failure. If you’re not sure, you can send pictures to Sean at the Tulsa PDC to aid with the evaluation.

After evaluating the claim, if it is determined to be a warrantable failure:

  • Complete the Eaton Clutch Warranty Form
  • Via FAX or EMAIL, send the Eaton Clutch Warranty Form to Sean Robinson at the Tulsa PDC for processing Sean will issue the customer a credit

Tulsa Fax # 918-832-7517
Email: sean.robinson@cccparts.com

Credit amount for any remanufactured clutch that has a core charge will be for the clutch only. The defective clutch should be processed as a core to obtain the core portion of the credit.

For further assistance, contact Eaton’s Warranty Analyst, Done Sagers (269) 342-3328 / email: donsagers@eaton.com


Fuller transmission parts are handled internally through our "In-House" warranty program. This includes everything (gearing, electronics, etc.) that uses FUL & FBU as a vendor code with the exception of complete new and remanufactured transmissions.

Any parts that have been installed, regardless of the nature of the defect, will be handled through the In-House program. Parts that are found to have a defect before they are installed should be handled as a new defect and will need to be processed through Eaton customer service.
(See Eaton "New Defects" procedures)

Parts used to rebuild a transmission:
If it is determined to be a warrantable failure, we can also cover reasonable labor costs for bench labor only.

Genuine Fuller remanufactured or new transmissions are not covered under the "In-House" program.
(See Eaton Fuller New – Reman Transmission Warranty Procedures)

These claims are to be approved or denied at the PDC level. After evaluating the claim, if it is determined to be a warrantable failure, fill out the appropriate warranty form and send it via fax or email to Sean Robinson at the Tulsa PDC for processing. All "In-House" credits must be issued from the Tulsa PDC.

Tulsa Fax # 918-832-7517
Email: sean.robinson@cccparts.com

For further assistance on a Fuller transmission parts warranty evaluation, contact Don Sagers at Eaton.
Phone: (269) 342-3328 / Email: donsagers@eaton.com