Frequently Asked Questions

All orders can be placed against your account’s credit line, though more payment methods will be added in the near future.

While this is not a service available at this time, please contact your assigned PDCS to make your request. It will be recorded for when decisions are made about which additional products to carry in the future.

Due to regulations and ordinances of the Environmental Protection Agency and other government agencies, where noted, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures.

At this time, only registered customers who are signed in may place orders at CCCParts.com. Become a registered customer.

An order begins processing immediately after it is submitted and may not always be cancellable. If you’ve already received the order, you can return it in person to a CCC Parts location near you or ship it back at your cost. If you haven’t already received the order, please contact the CCC Parts Expert Care team.

Yes. At the time your order is placed, your credit line will be debited for the whole order.

Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by the manufacturer. Rebuilding these items helps to minimize product cost as well as aid in recycling efforts which helps the environment. When the old part is returned to CCC Parts, the core charge is credited to your account.

Please note that core charges are often mandated by state legislature. Therefore, the actual core charge and taxes on the charge may vary depending on the state in which you buy your part.

Please contact your assigned PDC to make arrangements.

Core refunds can take up to 3 days to process. Core returns are not charged a restock fee.

All cores must be returned within 6 months of the purchase date.

Pick your order up at a CCC Parts PDC near you or have it shipped to you.

All orders must be picked up within 7 days of placing your order. At that point, your order may be returned to the PDC's inventory and your purchase credited to your account.

Next Day cut-off times change for different parts of the country, in general, should expect to submit your order prior to 3:00 p.m. local time at the shipping location.

CCC Parts ships to street addresses within the 50 United States and the District of Columbia.

Orders cannot be delivered to P.O. boxes, private mailbox stores, United States territories, or addresses outside the 50 United States and the District of Columbia.

CCC Parts ships to street addresses within the 50 United States and the District of Columbia.

Orders cannot be delivered to P.O. boxes, private mailbox stores, United States territories, or addresses outside the 50 United States and the District of Columbia.

No, we do not ship to APO, FPO and DPO addresses at this time.

CCC Parts is required to collect taxes in all states where a physical presence exists.

CCC Parts is required to calculate your taxes based on where your order is being shipped to, following the many federal, state, and local tax codes when and where purchases are made.

You are encouraged to return eligible parts to your assigned PDC. If you are shipping a return, you are responsible for the cost of the return.

There are several ways to find your part here:

• Search. At the top of any page, enter your brand, part number, cross-reference number or keyword into the search box and click on the magnifying glass. View results. On that results screen, you may see additional filters in the left-hand column that will allow you to narrow down your choices even further.
• Click on TRUCK & TRAILER PARTS at the top of your screen. Choose the main category that interests you from the first drop-down. From there choose the next, narrower option that best fits what you’re looking for. View results. On that results screen, you may see additional filters in the left-hand column that will allow you to narrow down your choices even further.

Simply contact your assigned PDC to make arrangements to get that part replaced with the correct one.

View the Account Selector section in the top-right of the CCC Parts website when signed in to find your PDC's contact info.

Some rebuilt, remanufactured and even new parts have more than one part number.

If you’ve searched all the alternate part numbers you’re aware of, reach out to the CCC Parts Expert Care team to have them help you track down what you need.

Please reach out to the CCC Parts Expert Care team

If you’re signed in already, you can access the list feature here.

You can find the full details of the privacy policy here.

You can find the full details of the core returns policy here.

You can find the full details of the terms & conditions here.

You can find the full details of the warranty claims policy here.

You can find the full details of the accessibility statement here.